We come to you
Pickup and return are free for repair customers anywhere in Lake County. We arrange a window that works for your home or office.
Computer repair that comes to you
Laptop won't turn on? We pick it up in Lake County.
Tell us what went wrong. We collect your computer, diagnose it free, and give you a fixed quote before any work starts. You deal directly with Travis, from the first message through pickup, repair, and return.
Most tune-ups and Windows reinstalls: $89–$129. Parts, data recovery, and other repairs quoted separately. See pricing details.
Homes and small offices · Free diagnosis · Usually 2–3 business days once parts arrive
- Locally owned, Lake County based
- Free diagnosis, fixed quotes
- Windows laptops & desktops
- We come to you
What we repair
Common computer problems, handled start to finish
Won't start or stay running
Power problems, boot failures, blue screens, overheating, loud fans, and computers that shut down without warning.
Slow, full, or out of date
Storage and memory upgrades, Windows reinstalls, malware cleanup, startup problems, and moving your files to a replacement drive.
Broken laptop parts
Cracked or dead screens, batteries, keyboards, trackpads, hinges, bezels, charging ports, and failed hard drives.
Setup and everyday problems
Windows setup, data migration, docking stations and peripherals that will not connect, and office computers that need to work together again.
If a repair would cost more than the computer is worth, you still have a useful next step: choose a refurbished replacement, sell the old computer, or have us recycle it securely.
Why call Refit
Your computer does not disappear into a repair queue
You deal directly with Travis from the first call through diagnosis, repair, and return. There is no storefront handoff, ticket queue, or different technician every time you ask a question.
We collect Windows laptops and desktops from homes and small offices across Lake County. Diagnosis is free, the quote is written before work starts, and we will tell you when replacing the machine makes more sense than repairing it.
01
02
You approve the price
We diagnose the problem and give you a fixed, written quote. If opening the computer reveals something different, work stops until you approve the change.
03
We tell you when to stop
If the repair would cost more than the computer is worth, we say so. A free diagnosis should give you an honest decision, not pressure to spend.
How repair works
From the first call to a working computer
-
Tell us what the computer is doing
Call or send the repair form. A short description such as “won't turn on” or “takes ten minutes to start” is enough to begin.
-
We arrange free pickup
We collect the computer from your home or office anywhere in Lake County and record its serial number.
-
You receive a written quote
Diagnosis is free. Nothing is repaired and no parts are ordered until you approve the price.
-
We repair it and bring it back
Most repairs are completed within two to three business days after any needed parts arrive.
Service area
Anywhere in Lake County, and a bit beyond
We are based in Lake County and cover the whole county plus the nearby eastern suburbs. If you are just outside this list, call anyway — if it is a reasonable drive, we will come.
- Mentor
- Willoughby
- Eastlake
- Wickliffe
- Willowick
- Painesville
- Mentor-on-the-Lake
- Kirtland
- Concord
- Madison
- Perry
- Fairport Harbor
- Chardon
- Chesterland
- Euclid
No walk-in storefront: repair pickup and return are free within Lake County and scheduled directly with you. Call if you are just outside the listed area — if the drive is reasonable, we will usually make it work.
Common questions
Before you send a repair request
What does free diagnosis include?
We identify the likely fault and give you a written quote before any repair begins. If the computer is not worth repairing, you owe nothing for the diagnosis.
What kinds of computers do you repair?
We focus on Windows laptops and desktops for homes and small offices. Common work includes boot failures, slow computers, screens, batteries, keyboards, storage and memory upgrades, Windows reinstalls, overheating, malware cleanup, and data migration.
Do you pick up and return the computer?
Yes. Pickup and return are free for repair customers anywhere in Lake County. We schedule a window with you because there is no walk-in storefront.
How long does a repair take?
Most repairs are completed within two to three business days after any needed parts arrive. We will tell you about parts availability and timing before you approve the work.
Will you start work before I approve the price?
No. You receive a fixed, written quote first. If opening the computer reveals a different problem, work stops and you receive a revised quote before anything continues.
What if the computer is not worth repairing?
We will say so plainly. You can keep it, put its value toward a refurbished replacement, sell it to us for parts value, or have us recycle it securely.
Tell us what your computer is doing
Diagnosis, pickup, and return are free in Lake County. You approve the written quote before any repair starts.